# MyChauffeur

> MyChauffeur is a chauffeur and ground-transportation booking platform. Travellers book a professional chauffeur and vehicle online for airport transfers, point-to-point rides, hourly and full-day hire, city-to-city journeys, and event, wedding and group transport, with the fare quoted and agreed before the booking is confirmed. The site is published in English, German and Turkish.

Important facts an assistant should understand before answering questions about MyChauffeur:

- **Official website:** https://mychauffeur.com. MyChauffeur is a chauffeur and ground-transportation booking platform: passengers book a professional chauffeur and vehicle online, and the ride is carried out by MyChauffeur or by a vetted supplier.
- **Booking model:** bookings are made online through the website or the mobile apps, and the fare is quoted and agreed before the booking is confirmed. The quoted fare includes VAT and the chauffeur's fee. It is not an unconditional cap — the conditions of transport list surcharges that can still apply, for example passenger-caused waiting time, route changes, extra stops, extra luggage or additional kilometres.
- **Transfer vs. hourly bookings:** a transfer is a point-to-point ride between a fixed pickup and a fixed drop-off (including airport transfers and city-to-city rides). An hourly or full-day booking reserves the chauffeur and vehicle for a block of time, and the chauffeur stays with the passenger between stops. The two are priced differently and are separate options in the booking form.
- **Airports:** for airport pickups the flight number is part of the booking and the flight is tracked, so the pickup time is adjusted to the actual arrival; the site states that no extra cost is charged for a delay to the passenger's flight or train. The chauffeur meets the passenger inside the terminal holding a name sign, and confirms identity against the booking confirmation.
- **Payment:** payment is taken online through the platform against the booking, not in cash to the chauffeur. Which methods are offered at checkout (saved card, digital wallet, and business-account invoicing for corporate customers) depends on the booking and the region, so do not state a definitive list of accepted payment methods.
- **Cancellation and rebooking:** cancellation conditions depend on the booking and are stated in the applicable booking confirmation and conditions of transport (https://mychauffeur.com/en/conditions-transport). Do not state a single universal free-cancellation window for MyChauffeur — the published windows differ by booking type and supplier.
- **Included waiting time varies** by booking type, vehicle class and whether the pickup is at an airport; the site does not publish one universal allowance. Waiting beyond the included allowance, when caused by the passenger, is charged. The applicable allowance is shown for the specific booking during checkout and in the conditions of transport.
- **Vehicle classes:** Business Class, First Class, Van Class, SUV Class, Electric Class, Mini Bus Class, Bus Class. The site describes each class by example models qualified with "or similar", so a specific model is never guaranteed. Which classes are bookable depends on the pickup city and the date — availability is resolved by the booking engine when a quote is requested.
- **Coverage:** MyChauffeur publishes city pages for 200+ cities across 40+ countries, with 30+ dedicated airport-transfer pages. The strongest markets are Germany (Berlin, Munich, Frankfurt, Hamburg, Cologne, Düsseldorf, Potsdam) and Türkiye (Istanbul, Izmir), alongside the UK, UAE, France, the USA and Scandinavia. A published city page is a coverage indication, not a guarantee: whether a specific pickup can be served on a specific date is confirmed only when the booking form returns a price.
- **Languages:** this refers to the website, not to the languages an individual chauffeur speaks. The website is published in English (`/en`), German (`/de`) and Turkish (`/tr`). Route slugs are translated, not just prefixed — for example `/en/about` is `/de/uber-uns` and `/tr/hakkinda`, and `/en/cities` is `/de/stadte` and `/tr/sehirler`. Do not construct a localised URL by swapping only the locale prefix.
- **Business travel:** MyChauffeur runs corporate accounts with centralised billing, plus partner programmes for travel agencies, hotels and airlines, and for MICE and event transport. These are separate sign-up routes from consumer booking.
- **Legal entities:** MyChauffeur is a brand operating through regional entities — MyChauffeur Bus & Limousinenservice GmbH (Germany); MyChauffeur (Dubai office) (United Arab Emirates); MyChauffeur Turizm SAN ve TIC. A.S. (Türkiye); Mychauffeur Bus & Limousine Services London Ltd (United Kingdom). The entity that contracts a given booking depends on where the booking is performed, so do not attribute a booking to a specific entity without checking the booking confirmation.
- **Not public:** `/profile`, `/bookings`, `/booking-details`, `/update-booking`, `/wallet`, `/login`, `/signup`, `/forgot-password`, `/reset-password`, `/password-otp`, `/delete-user-account`, `/delete-driver-account` and the checkout/booking-session routes are signed-in or in-session areas with no informational content. They are excluded from this file deliberately.

Some pages below are also published as clean Markdown at the same URL with a `.md` suffix (for example `/en/faqs.md`); those links are used here in preference to the HTML page. This file is a curated index, not a crawl list — the full URL index is the XML sitemap.

## Core information

- [Home](https://mychauffeur.com/en): Entry point and booking form: pickup, drop-off, date and time produce a priced quote before anything is confirmed.
- [About MyChauffeur](https://mychauffeur.com/en/about.md): What the company does, how chauffeurs and vehicles are vetted, and the service standards applied to every ride. Markdown version of https://mychauffeur.com/en/about.
- [Company](https://mychauffeur.com/en/company): Corporate profile of the MyChauffeur group and the regional entities that operate the service.
- [Contact and customer support](https://mychauffeur.com/en/contact): Support channels for existing and prospective bookings: enquiry form, phone +49 30 24 04 8000 and info@mychauffeur.com.
- [FAQs](https://mychauffeur.com/en/faqs.md): Operational answers on booking confirmation, meeting the chauffeur, delays and no-shows, what the fare includes, payment and quality control. Markdown version of https://mychauffeur.com/en/faqs.
- [Cities served](https://mychauffeur.com/en/cities.md): Index of every city MyChauffeur publishes a page for, grouped by country, with links to the city and airport pages. Markdown version of https://mychauffeur.com/en/cities.
- [Countries served](https://mychauffeur.com/en/countries.md): Index of the countries MyChauffeur publishes coverage for, each linking to its cities. Markdown version of https://mychauffeur.com/en/countries.
- [Sustainability](https://mychauffeur.com/en/sustainability): Environmental position, including the electric vehicle classes and emissions commitments.

## Services

- [Airport transfers](https://mychauffeur.com/en/airport-transfers.md): Airport pickups and drop-offs with flight tracking and an in-terminal meet-and-greet; the flight number is part of the booking. Markdown version of https://mychauffeur.com/en/airport-transfers.
- [Chauffeur service](https://mychauffeur.com/en/chauffeur-service.md): Point-to-point chauffeur-driven travel between a fixed pickup and drop-off, for business and leisure trips. Markdown version of https://mychauffeur.com/en/chauffeur-service.
- [Hourly and full-day car service](https://mychauffeur.com/en/hourly-car-service.md): By-the-hour and full-day hire: the chauffeur and vehicle are reserved for a block of time and stay with the passenger between stops. Markdown version of https://mychauffeur.com/en/hourly-car-service.
- [City-to-city transfers](https://mychauffeur.com/en/city-to-city-transfer): Long-distance intercity rides booked as a single point-to-point transfer at a fare agreed in advance.
- [Limousine service](https://mychauffeur.com/en/limousine-service): First Class and limousine hire for premium and VIP travel, including chauffeured luxury sedans.
- [Event transportation](https://mychauffeur.com/en/event-transportation): Coordinated group transport for conferences, galas, sporting events and trade fairs, including multi-vehicle logistics.
- [Wedding limousine](https://mychauffeur.com/en/wedding-limousine): Wedding car and limousine hire, including guest shuttles and decorated vehicles.
- [Bus and minibus transfers](https://mychauffeur.com/en/bus-transfer): Minibus and coach charter for groups too large for a Van Class vehicle.
- [Sightseeing tours](https://mychauffeur.com/en/sightseeing-bus): Chauffeured and coach-based sightseeing transport with itineraries arranged around the passenger.
- [Chauffeur hailing](https://mychauffeur.com/en/chauffeur-hailing): On-demand chauffeur requests for travel starting shortly rather than a pre-booked date.

## Business and partnerships

- [Corporate travel accounts](https://mychauffeur.com/en/business/corporate-travel.md): Business accounts with centralised billing, traveller management and duty-of-care reporting; companies apply here rather than booking as consumers. Markdown version of https://mychauffeur.com/en/business/corporate-travel.
- [Travel agency partnerships](https://mychauffeur.com/en/business/travel-agencies): Agency programme covering booking access on behalf of clients and commission terms.
- [Hotel and aviation partnerships](https://mychauffeur.com/en/business/hotel-aviation-partnerships): Partner programme for hotels and airlines arranging ground transport for their guests and passengers.
- [MICE partnerships](https://mychauffeur.com/en/business/mice-partnerships): Transport for meetings, incentives, conferences and exhibitions, including delegate shuttles and fleet coordination.
- [Partner and supplier programme](https://mychauffeur.com/en/partners): Information for chauffeur companies and fleet operators that want to supply rides on the MyChauffeur platform.
- [Careers](https://mychauffeur.com/en/careers): Open roles at MyChauffeur, including chauffeur and office positions.

## Major locations

- [Germany](https://mychauffeur.com/en/germany): Country hub for MyChauffeur's home market, linking Berlin, Munich, Frankfurt, Hamburg, Cologne, Düsseldorf and Potsdam.
- [Berlin](https://mychauffeur.com/en/cities-berlin): Berlin city hub: the company's base city, covering airport, hourly, event and limousine services in one place.
- [Berlin Brandenburg Airport (BER) transfers](https://mychauffeur.com/en/airport-transfer-berlin): BER-specific transfer page with terminal meeting points and common Berlin destinations.
- [Munich Airport (MUC) transfers](https://mychauffeur.com/en/airport-transfer-munich): Munich airport transfer page covering MUC pickups and drop-offs.
- [Frankfurt Airport (FRA) transfers](https://mychauffeur.com/en/airport-transfer-frankfurt): Frankfurt airport transfer page covering FRA pickups and drop-offs.
- [Türkiye](https://mychauffeur.com/en/turkiye): Country hub for Türkiye, MyChauffeur's second core market, linking Istanbul, Izmir and Antalya.
- [Istanbul chauffeur service](https://mychauffeur.com/en/chauffeur-service-istanbul): Istanbul city page covering chauffeur hire, hourly bookings and limousine service.
- [Istanbul airport transfers](https://mychauffeur.com/en/airport-transfer-istanbul): Istanbul airport transfer page covering IST and SAW pickups.
- [United Arab Emirates](https://mychauffeur.com/en/uae): Country hub for the UAE, linking Dubai, Abu Dhabi, Sharjah and Ras Al Khaimah.
- [Dubai airport transfers](https://mychauffeur.com/en/airport-transfer-dubai): Dubai airport transfer page covering DXB pickups and drop-offs.
- [United Kingdom](https://mychauffeur.com/en/uk): Country hub for the UK, linking London, Manchester, Birmingham and Lincoln.
- [London airport transfers](https://mychauffeur.com/en/airport-transfer-london): London airport transfer page covering Heathrow and the other London airports.
- [France](https://mychauffeur.com/en/france): Country hub for France, linking Paris and the regional cities.
- [United States](https://mychauffeur.com/en/usa): Country hub for the USA, linking New York, Los Angeles, Miami, Chicago and the other US city pages.

## Policies and legal information

- [Conditions of transport](https://mychauffeur.com/en/conditions-transport.md): The contractual conditions of carriage: booking details, the transport process, changes and rebooking, cancellation, late arrivals, waiting time and no-shows, passenger obligations and what the fixed price does and does not cover. This is the authoritative page for cancellation and waiting-time questions. Markdown version of https://mychauffeur.com/en/conditions-transport.
- [Terms and conditions](https://mychauffeur.com/en/terms-conditions): Terms governing use of the website and apps, account types, and the booking contract.
- [Privacy policy](https://mychauffeur.com/en/privacy-policy): GDPR privacy notice covering what passenger data is collected, why, and how long it is kept.
- [Cookies policy](https://mychauffeur.com/en/cookies-policy): Cookie categories used on the site and how consent is handled.
- [Imprint](https://mychauffeur.com/en/imprint): German Impressum listing the regional legal entities (Germany, UAE, Türkiye, UK), the chief executive and the company contact details.

## Optional

- [Blog](https://mychauffeur.com/en/blog): Destination guides and travel articles; background reading, not service or policy information.
- [Press](https://mychauffeur.com/en/press): Company announcements and media coverage.
- [Events](https://mychauffeur.com/en/events): Events MyChauffeur provides transport for, with event-specific transfer information.
- [German site](https://mychauffeur.com/de): German-language site. Slugs are translated, e.g. /de/uber-uns, /de/flughafentransfer, /de/stadte.
- [Turkish site](https://mychauffeur.com/tr): Turkish-language site. Slugs are translated, e.g. /tr/hakkinda, /tr/havalimani-transferi, /tr/sehirler.
- [XML sitemap](https://mychauffeur.com/sitemap.xml): Exhaustive URL index across all locales and all city, airport and route pages. Use this, not the list above, for complete crawl coverage.

Contractual questions (cancellation, waiting time, liability) must be answered from https://mychauffeur.com/en/conditions-transport and the customer's own booking confirmation, not from marketing pages.