MyChauffeur Bus & Limousinenservice’s Privacy Policy
MyChauffeur Bus & Limousinenservice is a Berlin-based chauffeur service that takes your safety into account and focuses on protecting the personal data you share with us.
“MyChauffeur Bus & Limousine service has put in place a policy outlining the practices for the collection, use, discovery and retrieval of users' data on our website and mobile application.
MyChauffeur Bus & Limousinenservice takes the protection of your personal information seriously.Your personal information will be handled carefully according to legal information security orders, specifically the GDPR (General Data Protection Regulation), the Federal Data Protection Act and the Telemedia Act.
When MyChauffeur Bus & Limousinenservice collects user data
“MyChauffeur Bus & Limousinenservice is using different strategies for collecting data on websites and mobile apps.
Further details of data collection are given below:
Collection of data on the website
Visitor/information collector User
MyChauffeur Bus & Limousinenservice does not collect any personal information in our database until you register or connect to our website. We use Google Analytics to store website visitor data for a better experience and barrier-free access. MyChauffeur Bus & Limousinenservice site uses third-party Google Analytics, which is a web analytics management service provided by Google, Inc. If someone views our website, we collect the accompanying information based on Article 6 (Lawfulness of Processing) (paragraph 1) of the GDPR, which is important for us to show you our site and ensure its strength and security. Google Analytics makes use of cookies, which are text records stored on your computer that help the site to examine how clients use the site. The data generated by the cookie about your use of the site (including your IP address) will be transmitted to Google and stored on a server in the United States.
Website Cookies
Typically, a cookie contains two bits of data: a remarkable identifier for each customer and a site name. Cookies enable websites to retrieve this data when you return to them, so they can remember you and your inclinations so can design page’s content for you according to this data. In the case of the introduction of IP anonymisation, Google will truncate/anonymise the last octet of the IP address for the Member States of the European Union as well as for the various countries of the Agreement on the European Economic Area. Only in unusual cases the full IP address is shortened by Google's servers in the USA. For the benefit of the website provider; Google will use this data to evaluate your use of the website, and compile reports on website activity for website administrators. So that it can offer various types of assistance relating to website activity and website use to the website provider. Google will not associate your IP address with any other information stored by Google. You can reject the use of cookies by selecting the appropriate settings for your program. It is suggested not to turn off cookies until it is not too necessary. Be aware that if you will do this, you will not be able to use the full utility of this website. In addition, you can prevent the collection and use of information (cookies and IP address) by Google by downloading and entering the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. If we agree to the policy of cookies and that an equivalent confirmation of the innovations is mentioned, the processing is carried out solely based on this consent (Article 6, paragraph 1) (Lawfulness of processing). This stored data is stored independently of any additional information that is provided to us. In particular, we do not link the cookie information to your additional information. You can opt out of Google Analytics by clicking on the following link. An opt-out cookie will be set on your computer to prevent future collection of your data when you visit this website. Disable Google Analytics For more information on terms of use and data protection, please visit http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/ .
Collection of user data on a website after Sign Up/Registration
All personal information is only processed by the provisions of the EU General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). We collect store and process individual information by Art.6, Para.1 Lit.B. of GDPR for the overall processing of transport administrations (in particular administrative organisation and accounting), including the processing of possible warranty claims, as well as for the specialised organisation.
User Sign Up
When a user on the website wants to contact us for a booking, he/she has to register on our website MyChauffeur Bus & Limousinenservice. When registering a user’s some personal information is needed. This information includes a title, user’s first-name, user’s last-name, user’s mobile number, user’s email address with a password of his/her choice.
Why MyChauffeur get data at signup
We want to be able to distinguish and communicate with users based on this information. The legal prerequisite is Article 6 (Lawfulness of processing, paragraph 1 sentence 1 letter b) of GDPR. When registering, the provision of user data is mandatory. All other data can be provided voluntarily when using our website. We will then set up password-protected direct access to your data stored with us in your client account.
Data needed for booking
To book a chauffeur, we need a user’s first name, last name, mobile number and email address to uniquely identify the user, communicate with him/her, make the booking and confirm receipt. We also need a user’s payment details; so he/she can pay by debit/credit/master card. We need payment details to process information.
Coordination of third-party services
Stripe (Payment service)
All bookings with MyChauffeur Bus & Limousinenservice can be paid by credit or debit card. Credit card details are stored once for the first booking and are protected against unauthorized access. For this purpose, a certified payment service provider has been used whose systems meet the relevant security standards, such as the PCI DSS (Payment Card Industry Data Security Standard).In the case of recurring transactions, the card data is stored with our assigned PCI DSS-certified payment provider. In this respect, the legal basis for processing is Article 6 (1) (b) GDPR (performance of a contract). MyChauffeur Bus & Limousinenservice does not store credit card data itself; it only stores it in abbreviated form for analysis or fraud prevention purposes. The legal basis is GDPR (General Data Protection Regulation), ( Article 6(1)(f) (Lawfulness of processing)) Card payments are handled by the payment service provider Stripe. Privacy policy for the use of the stripe service can be found at: https://stripe.com/privacy Data Processing Agreement between Stripe and Stripe User can be found at: https://stripe.com/legal/dpa
Twilio (SMS Service)
We use your mobile phone number to send information from the chauffeur (name and last name, phone number, license plate number, vehicle type) and information about the chauffeur's arrival via SMS. For the purpose of sending SMS, we use Twilio, a service of Twilio Inc. (hereinafter referred to as “Twilio”), 645 Harrison St # 3rd Floor, San Francisco, CA 94107 USA. For this purpose, we transfer your mobile phone number to Twilio where it is stored until you delete your MyChauffeur Bus & Limousinenservice user account. We will then order the deletion of your data. The legal basis for this is GDPR (General Data Protection Regulation) Article 6(1)(b) (Lawfulness of processing). Commission Decision (EU) 2016/1250 of 12 July 2016 allows for the transfer of data from a controller or processor of orders in the EU to organizations in the US that have committed to adhere to the principles of the EU-US Privacy Shield Framework, including the Supplemental Principles, through self-certification with the US Department of Commerce. Twilio is subject to these principles through self-certification with the U.S. Department of Commerce. Twilio's third-party data protection information is available at: https://www.twilio.com/legal/privacy.
Google maps
We use Google Maps, a service provided by Google, on this website (for more information about Google, see section B.2.1.). This allows us to display interactive maps directly on the website and makes it convenient to use the map function. The legal basis for s is Article 6 S. 1 (a), (b) or (f) GDPR. When you visit the website, Google receives information that you have visited the relevant subpage of our website. In addition to this, the data specified in section B.1.1. of this declaration will be transmitted. This is regardless of whether Google provides a user account to which you are logged in or whether no user account exists. If you are logged in to Google, your data will be directly linked to your account. If you do not want your data to be associated with your Google profile, you must log out before activating the button. Google stores your data as usage profiles and uses it for advertising, market research and/or demand-driven design of its websites. Such evaluation takes place in particular (even for non-logged-in users) for the purpose of providing demand-driven advertising and informing other social network users about your activities on our website. Google Maps stores the data associated with the ID for 60 days. You have the right to object to the creation of these user profiles, and you can contact Google to exercise this right. Further information on the purpose and scope of the data collection and its further processing and use by Google, as well as your rights in this respect and your privacy settings, can be found here: https://www.google.de/intl/de/policies/privacy.
Google analytics
This website uses Google Analytics, a web analytics service provided by Google Inc, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses cookies (see B.2.1. for more information) to help the website analyse how users use this website. The information generated by the cookie about your use of this website is usually transmitted to and stored by Google on servers in the United States. In the case of the introduction of IP anonymization, Google will truncate/anonymise the last octet of the IP address for the Member States of the European Union as well as for the various countries of the Agreement on the European Economic Area. In addition, you can prevent the collection and use of information (cookies and IP address) by Google by downloading and entering the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. If we agree to the capacity of cookies and that an equivalent confirmation of the innovations is mentioned, the processing is carried out solely based on this consent GDPR (General Data Protection Regulation) (Article 6, paragraph 1) (Lawfulness of processing) This stored data is stored independently of any additional information that is provided to us. In particular, we do not link the cookie information to your additional information. You disable Google Analytics by visiting Disable Google Analytics For more information on terms of use and data protection, please visit:
https://policies.google.com/privacy
https://www.google.com/analytics/terms/us.html
https://support.google.com/analytics/answer/6004245?hl=en
Data Collection when using Mobile Application
Installation Of Mobile APP
When downloading mobile applications, the necessary information is transferred to the App Store (Apple App Store and Google Play), i.e. in particular the name, e-mail address and customer number of your customer account, the time of download, payment information and personal device identification number. We have no influence on the collection of this data and are not responsible for it. We only process this data when it is necessary to download mobile applications to your mobile device
Collecting data When You Use Our Mobile App
When you use the mobile app, we collect personal data to enable convenient access to the features. The information we collect (name and content of the website accessed, IP address, date and time of the request, time zone difference from Greenwich Mean Time (GMT), amount of data transferred, access status/HTTP status code (Referrer URL), browser type, your operating system and its interface, browser software language and version). If you choose to use our mobile application, we collect the data specified above on the basis of Art. 6 Par. 1 S. 1 lit. f) GDPR, which is technically necessary to provide you with the functionality of our mobile application and to guarantee stability and security. We also need your device ID, your unique International Mobile Equipment Identity (IMEI) number, your International Mobile Subscriber Identity (IMSI) number, your mobile phone number (MSISDN), your MAC address for WIFI access, the name of your mobile device and your email address.
Location Data Access Via GPS
MyChauffeur Bus & Limousinenservice uses GPS positioning to ensure a comfortable and smooth ride. You can only use this function after you have given your prior consent via the relevant pop-up window that we may collect your location data via GPS and your IP address in an anonymised form for the purpose of providing rides. In addition, we collect anonymised location data on an ongoing basis to determine traffic flow and to improve the efficiency of route planning for our users based on this data. You can enable or disable this setting at any time in your operating system settings and enable or disable access to your location therein. Your location will only be communicated to us if you have activated access to your location. The legal basis for the processing is GDPR (General Data Protection Regulation),Article 6 (1) sentence 1 (a) or (f) .
Cookies
The mobile app does not use cookies.
Coordination of third-party services
Stripe (Payment service)
All bookings with MyChauffeur Bus & Limousinenservice can be paid by credit or debit card. Credit card details are stored once for the first booking and are protected against unauthorized access. For this purpose, a certified payment service provider has been used whose systems meet the relevant security standards, such as the PCI DSS (Payment Card Industry Data Security Standard).In the case of recurring transactions, the card data is stored with our assigned PCI DSS-certified payment provider. In this respect, the legal basis for processing is Article 6 (1) (b) GDPR (performance of a contract). MyChauffeur Bus & Limousinenservice does not store credit card data itself; it only stores it in abbreviated form for analysis or fraud prevention purposes. The legal basis is GDPR (General Data Protection Regulation), ( Article 6(1)(f) (Lawfulness of processing)) Card payments are handled by the payment service provider Stripe. Privacy policy for the use of the stripe service can be found at: https://stripe.com/privacy Data Processing Agreement between Stripe and Stripe User can be found at: https://stripe.com/legal/dpa
Twilio (SMS Service)
We use your mobile phone number to send information from the chauffeur (name and last name, phone number, license plate number, vehicle type) and information about the chauffeur's arrival via SMS. For the purpose of sending SMS, we use Twilio, a service of Twilio Inc. (hereinafter referred to as “Twilio”), 645 Harrison St # 3rd Floor, San Francisco, CA 94107 USA. For this purpose, we transfer your mobile phone number to Twilio where it is stored until you delete your MyChauffeur Bus & Limousinenservice user account. We will then order the deletion of your data. The legal basis for this is GDPR (General Data Protection Regulation) Article 6(1)(b) (Lawfulness of processing). Commission Decision (EU) 2016/1250 of 12 July 2016 allows for the transfer of data from a controller or processor of orders in the EU to organizations in the US that have committed to adhere to the principles of the EU-US Privacy Shield Framework, including the Supplemental Principles, through self-certification with the US Department of Commerce. Twilio is subject to these principles through self-certification with the U.S. Department of Commerce. Twilio's third-party data protection information is available at: https://www.twilio.com/legal/privacy.https://www.twilio.com/legal/privacy
Google maps
This mobile app uses Google Maps, a service provided by Google (see section B.2.1. for more information about Google). This allows us to display interactive maps directly in the mobile app and makes it convenient to use the map function. The legal basis for the s is the GDPR (General Data Protection Regulation)( ( Article 6 (1) S. 1 (a), (b) or (f)). By using our mobile app, Google receives information that you have visited the relevant sub-page of our app. In addition, the data specified in section C.1. of this declaration will be transmitted. This is regardless of whether Google provides a user account to which you are logged in or whether no user account exists. If you are logged in to Google, your data will be associated directly with your account. If you do not want them to be associated with your Google profile, you must log out before activating the button. Google stores your data as usage profiles and uses it for advertising, market research and/or demand-driven design of its websites. Such evaluation takes place in particular (even for non-logged-in users) for the purpose of providing demand-driven advertising and informing other social network users about your activities on our app. Google Maps stores the data associated with the ID for 60 days. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right. Further information about the purpose and scope of the data collection and its further processing and use by Google, as well as your rights in this respect and your privacy settings, can be found here: GOOGLE:https://www.google.de/intl/de/policies/privacy
Google analytics
This app uses Google Analytics, a mobile analytics service from Google (for more information about Google, see section B.2.1.). Google Analytics uses your mobile device's Instance ID to identify individual installations of this mobile app. Since each Instance ID is unique to a particular app and device, they provide Google Analytics with a way to refer to specific app instances. In the case of the introduction of IP anonymization, Google will truncate/anonymise the last octet of the IP address for the Member States of the European Union as well as for the various countries of the Agreement on the European Economic Area. IP anonymization is active in the mobile app. On behalf of MyChauffeur Bus & Limousinenservice, Google will use this information to evaluate the use of the mobile application, to compile reports on activity on the mobile application and to provide other services related to the mobile application and internet usage in comparison with MyChauffeur Bus & Limousinenservice. The IP address transmitted by the mobile application within the scope of Google Analytics will not be merged with other data of Google. The legal basis for the use of Google Analytics is GDPR (General Data Protection Regulation) Article 6 (1) S. 1 (a) or (f). You can prevent Google from collecting data generated by the instance ID in connection with your use of the mobile application (including your IP address) and from processing this data by Google by opting out in the settings of this mobile APP.
Data deletion and storage time
We process and store personal data only for the time necessary to carry out the purpose of the processing and to the extent provided by the laws or regulations applicable to the controller.
If the purpose of storage ceases or the statutory storage period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
We will notify you by email and/or a prominent notice on our Services before the changes goes into effect, and we will update the "Effective Date" at the top of this Privacy Policy.
We encourage you to check this Privacy Policy periodically for any changes. Changes to this Privacy Policy will be effective when posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email: info@mychauffeur.com