General conditions of transportation

The following conditions of transport shall be agreed to by the CUSTOMER when booking passenger transport services from the transport provider referred to as "SUPPLIER" using MyChauffeur Bus & Limousinenservice.

1.  Customers's Booking Details

The CUSTOMER must provide details (total number of persons, number of children and their weight, number of bags including the size or weight of the luggage,). Children under the age of 12 and children under 1.5 metres must sit in a car seat approved by German law or use a special child seat.
The CUSTOMER must indicate in the additional instructions at the time of booking whether he wishes to bring excess baggage, oversized baggage or animals. If these special requirements are not mentioned at the time of booking and the SUPPLIER is unable to meet the requirements at the time of collection, the SUPPLIER reserves the right to refuse transport.
When booking a service through MyChauffeur Bus & Limousinenservice, the CUSTOMER must provide all the above-mentioned details to the SUPPLIER for a better experience and a hassle-free journey.

2. Transport Service Process

  • After booking, all booking details will be forwarded to the CUSTOMER, including time and location.
  • The CUSTOMER must arrive at the agreed time at the agreed location.
  • for any reason, the SUPPLIER makes changes to the chauffeur or vehicle, the SUPPLIER will inform about the change to the CUSTOMER by email or SMS.
  • The CUSTOMER should provide correct booking data, which is used by the chauffeur to identify the CUSTOMER.
  • The CUSTOMER identifies the chauffeur at the agreed location by means of a signboard with the CUSTOMER details in the Chauffeur's hand.

3. Changes of Booking by the Customer

  • Cancellation

    Cancellations are free of charge up to 24 hours before the planned departure time. If a CUSTOMER cancels less than 23 hours and 59 minutes before the start of the journey, or If the CUSTOMER does not show up, 100% of the original price will be payable.

  • Re-Booking

    If the CUSTOMER wishes to change the time and destination of the booking then the rebooking period expires 2 hours prior to the scheduled departure time.
    When a rebooking is made before or after the deadline, a new SUPPLIER will be determined or the fare will be recalculated based on SUPPLIER availability. The CUSTOMER will be notified immediately of any rebooking changes.

  • Late Arrivals

    No additional charges will be made for changes in travel times due to delays in aircraft, buses or trains. The CUSTOMER must notify the SUPPLIER of such delays immediately.

  • Waiting Time And No Show-Up Of customer

    If the CUSTOMER does not show up at the agreed pick-up location within thirty (30) minutes of the agreed pick-up time without cancelling the booking, and the CUSTOMER cannot be reached at the phone number provided in the booking, this will be considered a no-show without cancellation and the CUSTOMER will be obliged to pay the full price specified in the contract.
    If the CUSTOMER requires additional waiting time (e.g. at baggage claim or passport control), he must inform the SUPPLIER.

  • Supplier issues

    The SUPPLIER reserves the right to use the next best alternative vehicle in unavoidable circumstances (e.g. if the vehicle breaks down, etc.).
    In these exceptional cases, the provider reserves the right to cancel the order. Any fees already paid will be refunded. Claims for damages or additional claims are excluded.

4. Customer's Obligations

  • CUSTOMERS should behave appropriately in the vehicle and not harm any part of the vehicle.
  • Passengers should treat the vehicle with care.
  • Smoking in the vehicle is strictly prohibited.
  • Wearing of seat belts is mandatory.

5. Payment

  • The prices offered on MyChauffeur Bus & Limousinenservice are based on the SUPPLIER's fixed prices, which include all possible logistics costs or any costs for waiting times, tolls, parking, etc., for the entire service offered by the SUPPLIER on MyChauffeur Bus & Limousinenservice. The SUPPLIER is obliged to execute the trip at the price offered on the platform.
  • The fixed price does not include costs incurred by the CUSTOMER due to waiting time, extra baggage, change of route, additional kilometres, extra stops, or extra parking.
  • The fixed price does not include costs incurred by the CUSTOMER due to waiting time, extra baggage, change of route, additional kilometres, extra stops, or extra parking.